**Senior Tour Advisor**
Working for a large and successful company in the York area
YOUR NEW JOB…
– Communicate with line manager ideas for improvement for the role, aimed at enhancing personal and team performance to increase productivity and revenue across the business
– Identify development needs to enhance company practises and processes
– Support your Sales Manager with training, coaching and mentoring of new team members and colleagues to assist them to achieve and exceed sales and ancillary sales targets
– Actively participate, promote and lead new projects within the Sales department adopting a positive can do manner
– Report to the Sales Manager any missing information on the company IT system or procedures which may prevent/hinder the successful handling of a sales call
– First point of contact for handling and responding to all complaints
– Achieve all Sales targets/ KPI’s by handling both inbound and outbound calls in a friendly, professional efficient manner
– Engaging with the customer to provide an excellent level of customer service, create a rapport to maximise sales calls into the business
– Handle and process all sales calls in a timely, efficient and accurate manner, which in turn is not detrimental to the customer
– Actively promote opportunities to "up-sell"
The right person should have proven experience in a targeted customer service environment and have excellent attention to detail and communication skills.
WHATS ON OFFER…
Full time hours
Salary £18,000 ote £26,000
Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.
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Hours: Full Time
Sector: Office Support