Senior Tour Advisor


**Senior Tour Advisor**

Working for a large and successful company in the York area

– Communicate with line manager ideas for improvement for the role, aimed at enhancing personal and team performance to increase productivity and revenue across the business
– Identify development needs to enhance company practises and processes
– Support your Sales Manager with training, coaching and mentoring of new team members and colleagues to assist them to achieve and exceed sales and ancillary sales targets
– Actively participate, promote and lead new projects within the Sales department adopting a positive can do manner
– Report to the Sales Manager any missing information on the company IT system or procedures which may prevent/hinder the successful handling of a sales call
– First point of contact for handling and responding to all complaints
– Achieve all Sales targets/ KPI’s by handling both inbound and outbound calls in a friendly, professional efficient manner
– Engaging with the customer to provide an excellent level of customer service, create a rapport to maximise sales calls into the business
– Handle and process all sales calls in a timely, efficient and accurate manner, which in turn is not detrimental to the customer
– Actively promote opportunities to "up-sell"

The right person should have proven experience in a targeted customer service environment and have excellent attention to detail and communication skills.

Full time hours
Salary £18,000 ote £26,000

Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
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Hours: Full Time

Sector: Office Support

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